FAQ

What are your Pick-up locations and times? 

Jenna Leurquin patisserie is located at 6934 E First Ave. #102, Scottsdale, AZ 85251.

Pick-up are available between 8am to 6pm Monday-Saturday.

 

Do you offer home delivery? 

No, we do not offer home delivery. You may pick up your items the date and time requested at check out.

 

Can I amend an online order? 

If you need to make any changes to your order 48 hours prior to the scheduled pick up time, please send us an email to the following address: orders@jlpatisserie.com

 

Can I create a personal message? 

You do have the option of writing a personal message to be included in your order. If you wish to do this, the option appears during the “Delivery Choice” section of the ordering process. Once you have entered the delivery address, you will find the option “Personalize Your Order” at the bottom of the page. This is where you can leave your message.

N.B. It is only possible to enter one message per order. Unfortunately, it is not currently possible to write multiple messages. If you wish to do so, you will need to place two or more separate orders.

 

Can I place orders online? 

You can order our products via our online shop.

Our collection of products can be browsed by category: Cakes, Macarons, Pastry, etc..

Once you’ve made your selection and added everything to your basket, you can then confirm your order by following the steps.

 

How do “promotional codes” work? 

If you have received a promotional code, enter it when you are reviewing your order. At this stage, a box will appear at the bottom of the page with the words “Enter Your Promotional Code”. When you have done so, click “Add”.

 

How do I place an order?

Jenna Leurquin® products may be ordered online at www.jlpatisserie.com . You will find products grouped by category (including Macarons, Pastries, and Collections) by clicking on “Boutique”. You may only select Boutique Pick-Up (Create hyperlink to location) from ADDRESS. Once you have completed your selection and your products are in your cart, confirm your order by following these steps:

1.      Confirmation of your cart

2.      Log-in to your account

If you already have an account, enter your email address and your password
If you do not already have an account (first-time customers): complete the “create your account” questionnaire and indicate your billing address (this information will be kept for future orders)

3.      Selection of billing address

4.      Selection of pick up date and time

5.      Integration of a gift message

6.      Acceptance of Terms & Conditions

7.      Order confirmation

8.      Secure credit card order payment

Is it possible to order over the telephone? 

If you encounter any difficulties with your online order, please order over the telephone by calling +2083925009.

 

Boutique Pick-up

In just a few clicks, you can place your online order within 48 hours of your pick up time and pick it up directly at our boutique located at ADDRESS. Choose the day and time that you wish to pick up your order within 48 hours.
To understand the conditions of the Boutique Pick-Up service, click here (Link to terms and conditions).

 

What about my personal details? 

They are held on our customer database in order to offer you a better service next time you want to place an order. You can at any moment edit your details in the “My Account” section, or request for them to be deleted entirely by contacting customer service: Contact us

 

Which online payment methods are available? 

You can pay for your order online using a bank card: Visa, MasterCard, American Express, carte bleue.

 

Will I get confirmation? 

Once your order has been approved you will receive a confirmation email. You can also find all your order details in the “My Account” section.

 

What happens if I need to reschedule my pick up? 

Please call us at (480) 859-4459

 

Will there be a receipt? 

We do not include a receipt indicating the price of your order in the package. Your receipt can be downloaded from the “My Account”. If you want to amend it or if you have any other questions, please click here.

 

To Modify an Internet Order

Before order payment has been processed:
You may modify any part of your purchase as long as the order has not been validated by our secure payment system.

After order payment has been processed:
For any order modifications (change of billing or delivery address, delivery date, etc.), please contact our Customer Service Department by email or by telephone at least two working days before the original pick up date

Email: orders@jlpatisserie.com
Telephone: (480) 859-4459

IMPORTANT- It is not possible to add products to an order after payment has been processed. If you wish to modify the contents of your order there are two possibilities:

Place an additional order while keeping the same pick up specifications (date and time). Then contact our Customer Service Department (by email or by telephone) to alert them to regroup these two orders into one single order.

-or-
Cancel your original order by contacting our Customer Service Department (by email or by telephone) and then enter a replacement order containing all desired products.

For an order picked-up on the same day, any modifications in the pick-up time frame could be guaranteed, after your order confirmation.
Our Customer Service Department can be reached by email or by telephone from Monday to Friday from 9:00 a.m. to 1:00 p.m. and from 2:00 p. m. to 5:00 p. m. or by clicking here

CONFIRMATION OF YOUR INTERNET ORDER

Boutique Pick-Up:

  1. Once you have finished ordering and your payment has been validated, you will immediately receive a confirmation email, containing your order number.
  2. Your bill will then be sent to you in a following email. This bill will be requested when you pick up your order in the boutique.

Delivery by courrier:

  1. Once you have finished ordering and your payment has been validated, you will immediately receive a confirmation email, containing your order number.
  2. Your bill will be available from My account.

All payments made through our website are secure thanks to the online payment service Ogone. All information processed by Ogone is encrypted using the highest level security protection currently available. Your bank card details are not held on the site.

 

How do I apply for an internship or work experience? 

If you would like to check out our available positions or send us your details just in case, please go to the “Careers” section.

 

Is it possible to visit your workshop? 

Unfortunately, we cannot arrange visits. Our workshop is subject to strict food-hygiene and security standards.

 

What if I’ve encountered a technical problem during my purchase? 

Our technical support team is on hand to help. Please email: customers@jlpatisserie.com

Allergy risks 

Our products may contain traces of nuts, milk, soya and gluten.

 

Chocolate use-by date 

Each product is clearly labelled with a use-by date. It can vary between 1 and 9 months according to whether they contain ganache (mixture of chocolate and cream), praline (mixture of chocolate and dried fruit) or chocolate tablets.

 

Conservation of pastries

We advise you to keep our pastries in a in the fridge, leaving them in their original packaging. If you wish to receive additional information do not hesitate to ask our staff during your pick-up.

 

Conservation of macarons 

Macarons must be kept in the fridge, leaving them in their original packaging.

 

Macarons use-by date 

Macarons keep for 5 days after purchase.

 

Source of our products

All our products (chocolate, macarons, pastry and sweet treats) are made in our Scottsdale workshops.